Services

TECHNICAL DEPARTMENT

This function applies not only to the physical hardware and configuration software but also to the services that support these complex installations. Specialized solutions offered include local and wide area network design, installation and support using skill experience to apply new and current technologies maximizing bandwidth to the desktop.

The division also uses, ADSL, Leased Line Technology and Wireless to connect remote offices to a central site whether it is inter-building, countrywide or international. Strategic consulting services include network needs analysis, design, full audits and network health checks. Network support and maintenance contracts define acceptable response times; ensuring minimal disruptions to clients business operations. Network management is fast becoming of great importance to our clients and their networks get bigger and bigger an dour Engineer remove the headache of trying to monitor the WAN by observing customer networks from our own workshops and define tuning systems from their own workbench.

With Engineers in this division trained and skilled in Local Area and Wide Area Technology, Wireless System Communications, Network Operating Systems, Network Troubleshooting and Network Auditing, Our Technical Team have all aspects of communications and networking successfully covered.

NETWORKING DEPARTMENT

Most companies are heavily reliant on the efficient and trouble free operation of their networks, and cabling systems are arguably the most important, and most error prone component.

The demand for high quality cabling systems have increased exponentially, not only to interconnect all of the different mediums available today, but to do so in such a way that when it comes to relocating staff, changing office layouts and upgrading or expanding equipment, it is not necessary to start all over again.

Small wonder then that cabling has emerged as one of the most important facets of any communication system, and we have developed a range of Structured Cabling systems, that take care of all current and future cabling needs with installed cable speeds ranging from 622Mbps to Gigaspeed on Copper and Fibre Optics.

We also provide structured cabling solutions incorporating unshielded twisted pair copper and multi and single mode optical fibre. These systems are adaptable to changing requirements and allow rerouting or expansion to be easily and quickly undertaken.

Methods of installation ultimately determine the performance of your cable system and length of cable, termination practices; routes, environment and quality of components are a few factors that influence overall performance of any network. Installations are quality controlled using top of the range test equipment and all technicians are highly trained in structured cabling installations.

Since its inception, we have installed specialized structured cabling for clients countrywide ranging from small interoffice UTP networks through to major Fibre Optic installations for the Government departments and Mining Sector. This success can be attributed to Bokwa Enterprises focused, professional approach, customer orientation and commitment, elements that have combined to help create a sound specialist business.

Our Mission is to provide clients with the best, flexible structural cabling systems for all their applications that will blend into their future plans. We also aim to provide the very best quality, workmanship, expertise service and response available in the market. We are committed to excellence.

PROJECT MANAGEMENT

With a large planning whiteboard taking up most of the projects office space, and an efficient and effective Helpdesk The status and location of every job and technician is monitored by Project Managers. Project plans are drawn up for every job taken on and meetings are held with our Sales staff and the client on a regular basis.

We believe that the interaction with the client is the most important part of any job and therefore our Project Managers are in constant with their customer via email, fax and phone and in person. Regular meetings take place on jobs where we are on site and project changes are updated and resubmitted any time there is change – either from the client side or our own. The projects department also uses a relatively new concept, the QCP. A Quality Control Program Document is a step– by - step sign off process agreed to by the client and the Project Manager before the job begins. When job is complete, signed off, certified and documented the QCP is signed and the job is deemed complete.

The projects department interacts with our Quality Assurance Department whose sole job is to ensure the quality for the installation and to test and sign off the site with relevant Category certificate (Category 5, 5E and 6) Fibre Installation and warranty.