The effective provision and maintenance of products depends on and are subject to the availability of factory specified parts and components All these products supplied by our company are selected and evaluated baring this in mind and spare part availability is guaranteed for a period of at least twelve months from date of equipment purchase. We hold adequate spares on all products supplied to accommodate immediate response to site to repairs. Critical equipment support requires a call centre that operates on a 24/7 basis Bokwa Enterprises call centre is based in Gaborone where calls are logged and routed to the relevant service centre.
The call centre further provides telephonic backup support via a team of engineers on standby to assist clients during emergency situations while repair teams are dispatched and with verbal step by step monthly equipment test procedures